NAAU Help Page

Need help? In the sections below, we answered some of our most frequently has questions. Watch the videos to see if they answer your questions. If not, email us at

Why can’t I log into NAA University?

To access NAA University courses you must be an agent with National Agents Alliance. If you are an agent, your username will be your NAA number, like you see below. Your password will be the same password you use to log into

Example username: NAA123456

If you still can’t log in, your information may be pending in our system. You may need to sign your agent agreement on in order for your information to enter our system.

If you are not an agent and would like to become one, learn more at

What courses should I take first?

We’ve gathered the top ten most popular courses on NAA University and put them in one list. These are courses our agents find most useful, especially when they first get started with NAA. You can find this list of courses here:

How do I access my courses?

  1. First, add the courses you want to your cart, including free courses.
  2. Go to your cart and complete the checkout process. Even if your courses are free, you still have to complete the checkout process. You will not be charged for free course. The checkout process helps Coach and Gina keep track of the most popular courses and helps the NAAU team make improvements so that you have the best training experience.
  3. Last, go to your “My Courses” page to access your courses. This page can be found under the “Courses” tab at the top of the page.

How do education requirements work?

Want to be an NAAU graduate? In order to earn promotions at NAA, you’ll need to pass a certain number of NAA University courses. To learn more about these requirements and the benefits of becoming a graduate, click on the following link:

Still have questions? Contact us at We’ll be in touch with you soon to answer your questions.